Letter to the Editor

Response to poor service claims

To the Editor:

Last week's SP included a letter to the editor written by a former employee of Insomnia Cookies complaining of our company's mismanagement. The author of this letter misrepresented herself as an employee of Insomnia Cookies at Penn, when in fact, she has to my knowledge never stepped foot on Penn's campus. However, knowing that the Penn location is Insomnia Cookies' most treasured, she decided, so to speak, to try to hit us where it hurts.

In regards to the specific allegations that Ms. McBain, a part-time receptionist at our call center in New Jersey, did not receive her last payment on time, I will respond simply: Despite my numerous attempts to contact Ms. McBain in the past weeks to reroute her check to her proper address, I received no response from her other than her scathing letter to the DP. I have a complete open-door policy with all members of the Insomnia Cookies corporation, and Ms. McBain and I have spoken many times in her months at the company; I can only assume that she lost my cell phone number.

Insomnia Cookies is a small, rapidly growing business, and the University of Pennsylvania is its home. We have always made an effort to employ Penn students, and we plan to continue growing at Penn. We remain utterly devoted to serving the needs of the Penn community, both customers and employees.

Seth Berkowitz The author is the president of Insomnia Cookies.

Editor's Note: The letter in question, which appeared on 6/29/06, was not from an employee who worked on Penn's campus. The SP regrets any confusion.

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